Terms of business.
By making an appointment at TPL salon you agree to the following terms conditions…
Prior to making your colouring appointment
Skin tests – Prior to making your colour appointment it is important that you notify us if you have not been skin tested or had a colouring service within the last six months. If not you must visit the salon at least 48 hours prior to your appointment. We may call you before your scheduled appointment to arrange a skin test. It is also essential that you notify us of any reactions from any previous colour, whether this was applied within the salon or at home or if you have any reactions to, henna tattoo’s, or any permanent or semi permanent make up. This is your responsibility to notify us and we can only do our best to protect you with this honest information.
If you are unable to attend the salon for a skin test prior to your colour we have the right to refuse any colour services within the salon. The health and well being of our guests is a priority. If we were to apply colour without performing an allergy test, it would comprise your safety and we’re not prepared to do that under any circumstance.
Cancelling or Rescheduling your appointment
Appointments which are cancelled at short notice or clients who fail to show up to their appointment cause inconvenience to other clients, a loss of revenue to the salon and earnings for our stylists. We therefore ask that you give us 48 hours’ notice for any appointment change or cancellation. We do understand that life happens and, at the managers discretion, we may disregard the late cancellation policy.
Equally, if we have to cancel your appointment we will also supply 48 hours’ notice where ever possible. In the event that we are unable to provide 48 hours’ notice we will try our very best to accommodate your appointment for when is most convenient to yourself. We will try where ever possible to offer a more senior stylist at no extra cost.
Missed appointment and Late cancellation policy–
It is our policy, In the event of continuous no show or repeat late cancellations a 100% none refundable deposit is required for future appointments. This will apply if you have 3 or more missed appointments or late cancellations within 12 months.
Price levels / Quotes
Price levels are tiered according to your stylists level of experience.
We review our pricing annually and reserve the right to amend or change our pricing structure without notification
We can only give accurate price for a service following a thorough in depth consultation. If you have booked over the phone or online, prices may vary once you have had your consultation in Salon. Your stylist may recommend or advise a different treatment of approach to give you the results you are after. This is why we always recommend a consultation before quoting a price for colour over the phone. We can try our best to give you a rough idea over the phone but please bear in mind that this price will not be set in stone.
Balayage, colour correction and bridal parties can only ever be quoted after a consultation.
We will require a contact telephone number when booking an appointment. Please let us know if you have changed your contact number.
‘Any stylist’ services.
If you have booked for an ‘Any Stylist’ service this simply means that you are happy to see any stylist for your service. If you have booked an ‘Any Stylist’ service with a particular stylist then your appointment may end up being with a different stylist. You will be charged the same flat rate price, no matter which level of stylist does your hair. If you require a specific stylist then please avoid booking with ‘Any Stylist’.
For certain appointments it is normal for us to ask you for a non-refundable deposit to secure your appointment. Examples of which may be a wedding party or colour correction. If your appointment needs to be cancelled within 48 hours of the appointment we will claim your deposit in full.
If you have 3 or more missed appointments or late cancellations within the last 12 months we will ask for the full amount of your next bill as a deposit when booking. If you cancel or postpone your appointment within 48 hours, any deposit will be forfeited.
We may reserve the right to ask for deposits in full during the Christmas period. This is to avoid costly missed appointments and the disappointment of other clients during our busiest period. This is at the manager’s discretion.
We will ask for a deposit in full for certain items such as GHD’S, hairdryers or hair extensions as they are unable to return them once ordered.
Punctuality and arrival
We do understand that sometimes we can all run late from time to time, or it may be necessary to cancel or reschedule. In the event that you may be running late for your appointment we ask that you call the salon to make your stylist aware. Arriving late may interfere with your treatment. All appointments will end at their scheduled time so that the next client will not be delayed. If you are up to 10 minutes late we will try our best to accommodate your appointment however we may have to move your appointment to another stylist or reschedule. Although we will try our very best to keep your booking if you are more than 15 minutes late we have the right to reschedule your appointment to another convenient time, this would be classed as a late cancelation if we are unable to do so. We want you to have the best experience and craftsmanship possible at TPL salon, and this means allowing enough time to give you hair that you love, and help you look and feel amazing.
If it is your first time at the salon, please arrive 5 minutes prior to your appointment time. You will be asked to complete a client information form; this document is 100% confidential and is used for contact purposes only. If you do not wish to be contacted about promotions and offers please write this on your form or let one of the receptionists know.
In the unlikely event your stylist may be running behind schedule we will promise to make you aware of this as soon as you arrive and give you a realistic time that we will be with you. Although we try our very best to stay on schedule sometimes things happen beyond our control.
Smoking ,drugs and alcohol
There is a strict no smoking policy on the premises and this includes vaping devices. Strictly no drugs or alcohol are to be consumed on the premises. This includes our car park at the rear of the building.
Hygiene and health and safety
Salon Hygiene is, of course, the utmost importance and to achieve optimal cleanliness all our sterilisation equipment has been approved and all stylists adhere to strict salon policies.
All aspects of health and safety are practiced at all times to ensure the safety and welfare of staff and clients. This is in accordance with the health and safety act 1974.
Fire exits are clearly sign posted at all times.
Fire extinguishers are available and are always in working order.
The registered first aider is the salon manger.
Mobile Phones and laptops.
Although we embrace the use of mobile phones and laptops, we politely ask clients to keep noise to a minimum. We welcome the fact It may be the perfect down time for you to catch up with work, however, for most of our guests, the salon is a place of relaxation and we ask graciously ask that you respect this.
Children under the age of 16 must be accompanied by an adult at all times.
We do not offer colour services to anyone under the age of 16. We have the right to refuse a service if we think you might be underage and have the right to ask for a Proof of Age ID.
We welcome pets onto the premises but politely ask that you don’t bring them along for your appointment. For most of our guests, the salon is a place of relaxation some may not like pets or may have allergies so we ask graciously ask that you respect this.
Please inform your stylist of any medical conditions including pregnancy prior to booking as some treatments may not be appropriate for you. Your safety is our priority.
Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.
Whilst we try our very best to protect you and your clothing when carrying our a service. We do use fully protective gowns, towels and colour capes which are accessible to each and every staff member. If accidents do happen we will take responsibility for marked clothes and vow to make you aware of this as soon as it happens. If your stylist is unaware and you notice after you leave the salon please call the salon immediately and the manager will help you with the issue. To help us prevent this from happening it is with courtesy that we ask you to consider your clothing and jewellery worn at the time of your appointment. Bulky items of clothing such as hoodies, shirts and polo neck jumpers are harder to protect. Likewise with jewellery, in particular earrings, whilst we do ask clients’ to remove their jewellery, it is at their discretion.
We will ask for a full deposit on any hair we have to purchase for your appointment. This is non refundable.
Due to the nature of how long the appointment slot is we will also ask for a full deposit on your time for fitting.
You can pay for the appointment and the hair in two instalments.
Your appointment can be moved within 48 hours of your original slot however if it is any less than this we have the right to take full deposit for this appointment time. We do understand that life happens and, at the manager’s discretion, we may disregard the late cancellation policy under extreme circumstances.
We cannot provide a colour/cut service on your hair extensions if you have had them fitted elsewhere.
We can however blow-dry, style or remove your extensions if you have had them fitted by another stylist
Most credit and debit Cards are accepted including American Express cash is also welcomed.
All prices include value added tax at a current rate.
Unfortunately cheques are not accepted.
Card payments over the phone are accepted. We are able to save the receipt until your next visit to the salon or can dispose of it for you.
Gift Vouchers and Charity vouchers.
Gift vouchers- can be used at any time or day with any level of stylist where we are able to accommodate you. Our gift vouchers never expirer. Vouchers are none refundable
New client gift vouchers- New client gift vouchers are valid for clients to the salon. They can be purchased as a present for someone who has never visited the salon however cannot be used by someone who has been to the salon before. They can be used at any time or day with any level of stylist where we are able to accommodate you. Gift vouchers have no expiry date and are none refundable.
Charity vouchers have an expiry date of 3 months after the issue date and cannot be used after this date
The voucher is valid for only you and must not be transferred to another person.
The voucher must be validated by the charity organiser (in accordance with the instructions issued with the voucher) before the voucher can be used.
Voucher is not valid for an online booking. You must call the salon to book your appointment.
You must quote the Voucher reference number at the time of booking
You cannot request a particular stylist
Text email or new client voucher terms and conditions –
Promotions must be used within 30 days of the promotion being sent out, unless otherwise stated.
Promotions are none transferable and cannot be used in conjunction with any other offers or promotions.
Unless otherwise stated promotions cannot be used on Saturdays or during the month of December.
Promotions can be used with any level of stylist unless stated otherwise.
An email address and contact number must be provided where asked for on the voucher before we can apply the promotion.
We have the right to refuse you the use of a promotion price if it has been transferred by someone else. We cannot apply a discount unless you have receive the offer directly from us. Will validate this before applying giving the discount.
In the event we need to reschedule your appointment we will endeavour to do this at a time most convenient to your self whilst honouring the original offer price.
Late deal terms and conditions-
Late Deals are valid for the date, time and stylist listed with the deal.
Appointments must be prepaid.
Late Deals Payments are non-refundable and non-transferrable.
If the Late Deals appointment is missed, cancelled or rescheduled, the payment is taken to cover the cost of the lost appointment.
A Skin test is required if we have not coloured your hair before or for at least 6 months.
If for some reason, the appointment is not available as advertised, we will offer you an alternative time or a full refund.
In the event we need to reschedule your appointment we will do this at a time most convenient to your self whilst honouring the original offer price.
If you are unhappy with your service
We have a no quibble guarantee at TPL salon. If you have simply changed your mind or are unsure of your new style please don’t hesitate to give us a call. You may have simply tried something new and its not for you but that’s ok. We endeavour to rectify where ever possible the issue.
When you have completed you hair service at TPL salon we expect all our clients to be 100% happy with the outcome of their new hair style and be able to wear and manage their new style with confidence. If you feel that the service agreed with your stylist has not been fully achieved we need to know at your earliest convenience so we can help to resolve your concerns where possible straight away. If you are unhappy in any way with the service you have received please let us know – we more than welcome feedback. It is important to tell us as soon as you can so we can endeavour to rectify this for you. We aim to do this with the following guarantees:
14 day guarantee- If you notify us straight away and are able to get back to the salon within 14 days of your original appointment then we will undertake to rectify the problem free of charge.
21 day guarantee – It is important you return within 14 days of your original appointment, after this point we offer a tiered discount.
If you notify us after the 14 day guarantee period and are able to get into us within 21 days of your original appointment then we will undertake any cut or colour at a 50% Discount. It is completely normal and acceptable for a client’s cut or colour to be carried out every four weeks which is why you will be charged as per normal once the three weeks have passed
If you have altered or attempted to alter a hair colour or cut by yourself or by a third party then these guarantees becomes void. We will be more than happy to help but you will be charged accordingly.
The ‘Worth Every Penny’ product guarantee – Products we recommend and that you purchase from the salon, we are confident will be “worth every penny” and you will love them.
If, for any reason, you are disappointed with our recommendation and don’t agree that it is worth every penny then we will reimburse you by taking the cost of the product from your bill when you next visit.
This is with the exception of GHD’S which can be returned directly through the manufacturer if you are in any way unhappy with them.
Training appointments usually take a little longer than usual so require a little more patience. We ask that you are at little more open minded and flexible to suit our trainee’s requirements. However, we promise to never promote an unmanageable style for your hair.
Our Trainees can only perform one service per appointment. For example a colour with blow-dry or a cut and finish. Don’t worry we will never leave our upcoming stylist to their own devices; they are closely supervised and we assist where necessary. Your appointment may be an assessment for one of our trainees which may mean their work will be cross checked by an external assessor. Relax, Your hair is in safe hands.
Training appointments are highly sought after and usually booked up weeks in advance. For any reason you should need to reschedule your appointment we ask you give as much notice as possible but at least a minimum of 48hours notice. If you have to cancel within 24hours this will be classed as a late cancelation or no show appointment.
We reserve the right to reschedule or cancel your appointment if your hair is not appropriate to the training we are undertaking.
The same skin testing rules apply to colouring appointments and we may ask you to come for a new skin test if an external colour brand is leading our training session.
We may ask you to fill in a consultation form this is confidential and will only be used for the purposes of training.
We will ask you to fill in a training disclaimer outlining our T&C’s and wont be able to carry out the service if you refuse to do so. Please read this carefully as it outlines our training procedures. The T&C’s for training are as follows:
We require up to a maximum of four hours for colours/perms and two hours for cuts and styling in order to ensure that we can fulfil the service required.
You will be allocated a trainee and will not be able to request the services of any particular trainee.
We cannot promise hair appointments on a regular basis, although we will do our best to fulfil your requirements.
As this is a training session, the trainee must be our first concern but it is important to us that you are happy with the service we offer. We ask you to keep an open mind and remain flexible during consultations with our trainees and trainers.
For educational reasons, we ask that you make the trainee aware of all your recent hair history and chemical services. please don’t withhold information from the trainee as this is for your safety.
It is the company’s policy to carry out a skin test for each new colour client at least 48 hours prior to the appointment and to repeat those tests as and when necessary. This is for your well-being. We are unable to colour your hair if you are unable to make your skin test prior to the appointment.
During your appointment, home use products will be advised in conjunction with the service you have had. We make these recommendations in order to keep your hair in the best possible condition and maintain your colour and style for longest possible time.
If you fail to keep your appointment without giving 48 hours’ notice on two consecutive occasions, we reserve the right to refuse future appointments.
For safety reasons, we cannot allow children to be present, unless the child is over 5 years of age and having his/her hair cut.
Smoking is not allowed anywhere in the salon.
PLEASE REMEMBER THIS IS A TRAINING SCHOOL. THE RESULTS OF YOUR CUT, COLOUR OR FINISH MAY NOT EXACTLY MATCH YOUR EXPECTATIONS. Should there be anything you are not happy with on your visit to our Training School, please see the trainer before leaving the salon so that a further training appointment can be made to attempt to rectify any problems.
In accordance with the data protection act 1998 and G.D.P.R 2018 client information is kept private on confidential. We do not export personal data under any circumstances. Any information kept is solely for the use of the salon in the event we may need to contact you. You can opt out of emails at any time but we highly recommend you don’t as we can keep you up to date with the latest offers.